Sapphire Fairy is committed to respecting and protecting the privacy of visitors to our web sites as well as the privacy of customers who buy from us. For visitors, we've structured our web sites so that, in general, you can visit us on the web without identifying yourself or revealing any personal information. For customers, once you choose to provide us personally identifiable information (any information by which you can be identified), it will only be used to support your customer relationship with Sapphire Fairy unless indicated otherwise.
The Sapphire Fairy website conforms to the requirements of the Data Protection Act, 1998.
When you visit our website, our web server collects basic user information about you that includes your IP Address, your browser type and version, your locally configured language and locale, and the pages within our web site that you visit.
We may aggregate information collected from other Websites in order to better tailor our website and products to your interests.
When you make a purchase through our website, our web server collects additional information about you, including product purchase and order history and payment transaction IDs. We do not store financial information (credit card numbers, CVV code, etc) for any reason.
How is information collected?
Information is collected via the following methods:
Information gathered from browsing our website
Information submitted when you register for a Sapphire Fairy account
Information submitted when you place an order with us
Information submitted when you contact us via our ticket system
Information submitted when you send us an email, or phone us
Information gathered from advertising publishers via ‘inbound links’, when you visit our website by clicking on an advertisement on another website
We share data for the purpose of providing services to you, such as manufacturing and shipping your order.
We share your name and shipping address, order number, the value of your order and (for orders outside the US) the contents of your order with our shipping providers. We do this in order to deliver your order to you, to allow you to track your order while it is being shipped, and to comply with Customs regulations.
We share your name, email address, billing address, shipping address, financial information including credit card information (we do not store this ourselves), your order number and the value of your order with our payment providers. We do this in order to process payment for your order.
We will not disclose customer personal and account information to others, unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Sapphire Fairy, our customers, or others, or where Sapphire Fairy has a good faith belief that the law requires such disclosure.
Sapphire Fairy also will not, except for reasons stated below, disclose to third parties personally identifiable customer information. The circumstances under which Sapphire Fairy will disclose such personally identifiable information are when:
It is necessary in order to provide service to the customer;
It is necessary to protect the legitimate interests of Sapphire Fairy and its customers;
It is required to cooperate with interception orders, warrants, or other legal process that Sapphire Fairy determines in its sole discretion to be valid and enforceable;
It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Sapphire Fairy and appear to pertain to the commission of a crime.
We use this information for a number of purposes, including generating statistics and reports on website activity and improving our website. We use it for the purposes of marketing, to facilitate the sending of targeted newsletters promoting Sapphire Fairy products you may be interested in, improving the content and relevancy of our advertisements, and tailoring the content of our website to your interests. We also use this information for the purpose of order fulfillment, to obtain and manufacture items on your order, to ship and deliver your order, to contact you in the event of a problem with your order, and to contact you to update you on the progress of your order.
You may opt out of newsletters at any time.
Sapphire Fairy reserves the right to send information directly relevant to your order at our discretion; this is to allow us to fulfil your order and to deal with any problems with your order or account which may occur.